FAQs
Questions:
General
Is there an age restriction to purchase NRG?
No, there isn't any age restriction for purchasing NRG Pouches since they do not contain tobacco or nicotine. However, if you are under 18, we recommend getting permission from a parent or guardian before using our product.
What are NRG pouches?
NRG Pouches are caffeine-based energy pouches containing caffeine and nootropics in the form of guarana. They're designed to provide a convenient and sugar-free energy boost. Simply place a pouch between your lip and gum, and you'll receive a steady release of caffeine and guarana over 30-60 minutes.
Why NRG?
NRG Pouches offer a zero-calorie and zero-sugar solution for your energy needs, so you can get your boost without any added guilt. They're convenient and discreet, making them easy to carry and use anywhere—no need to mix drinks or haul around bulky cans. With approximately 1,200mg of caffeine per tin, they're a cost-effective alternative to energy drinks and pre-workout supplements. Experience a steady release of caffeine up to 60 minutes that helps you avoid the crashes you might get with other products. Plus, since the caffeine is absorbed through your gums, there's no digestion required, providing a quicker and more efficient energy boost.
Where can I buy NRG?
You can purchase all NRG products directly from our online store. It's easy to order any product you like. If you have any questions, our customer support team is always here to help. We'll also be available in stores soon as we set up our first retailer partnerships. Make sure to subscribe to our newsletter to be the first to know.
I want to be a retailer of NRG, what should I do?
We're thrilled that you're interested in selling NRG Pouches! We offer our product wholesale to businesses with retail locations like convenience stores, gyms, or supplement shops.
To get started, apply for a [wholesale account] [here](insert link).
I want to be an affiliate of NRG, what should I do?
That's fantastic! We have an affiliate program ready for you. Visit our [affiliate page] [here](insert affiliate link) to sign up. Once approved, you can start earning commission by promoting NRG Pouches to your audience.
Is NRG available in store?
Currently, NRG Pouches are not available in stores. However, we're working hard to establish partnerships with our first set of retailers. Stay tuned for updates, and in the meantime, you can purchase our products through our online store.
Product
What ingredients are in NRG pouches?
Caffeine (56mg), Guarana, Microcrystalline Cellulose, Mannitol Sodium Bicarbonate, Propylene Glycol, Natural and Artificial Flavors
Who are NRG pouches for?
NRG Pouches are ideal for anyone seeking a quick and convenient energy boost without the sugar, calories, or crash associated with energy drinks or coffee. They're perfect for:
- Fitness enthusiasts looking for sustained energy during workouts.
- Busy professionals needing a mid-day pick-me-up.
- Students who require focus and alertness.
- Anyone wanting to maintain energy levels throughout the day.
- How do I use NRG pouches?
Simply place one NRG Pouch between your upper or lower lip and gum. The caffeine and guarana will be absorbed through your gums, providing a steady release of energy over 60 minutes. When the flavor fades, remove the pouch and dispose of it responsibly.
How long do NRG pouches last?
Each NRG Pouch can be enjoyed for up to 60 minutes, offering a consistent energy release during that time.
Do NRG pouches contain any nicotine?
No, NRG Pouches are completely nicotine-free and tobacco-free. They are designed to provide energy and act as a stimulant through caffeine and guarana, not nicotine.
Can I use NRG pouches as a substitute for nicotine & tobacco?
Yes! NRG Pouches can be a great alternative for those looking to reduce or quit nicotine use. They help simulate the oral fixation associated with chewing tobacco or nicotine pouches. Plus, the caffeine provides a boost of energy that can help combat cravings.
Can you chew NRG pouches?
No, NRG Pouches are not meant to be chewed or sucked on. They're designed to be placed between your gum and cheek. Chewing may inhibit their performance and reduce effectiveness.
Can you swallow NRG pouches?
No, NRG Pouches are not intended to be swallowed. If you accidentally swallow a pouch, the ingredients are mostly natural and harmless. However, if you feel unwell, please consult a healthcare professional.
Can you swallow your saliva with NRG pouches?
Yes, NRG Pouches are designed to be a spit-free product. They do not produce excess saliva like some other oral products, so you can swallow normally while using them.
Are NRG pouches vegan?
While NRG Pouches are not officially certified as vegan, they do not contain any animal products or animal-derived ingredients, including glycerin. We're working towards obtaining official vegan certification in the future.
Are NRG pouches gluten-free?
NRG Pouches are not officially certified gluten-free, but they do not contain any gluten and are not manufactured in a facility that handles gluten products. They're a great option for those with gluten sensitivity or a gluten allergy. We aim to achieve official gluten-free certification soon.
Shipping & Returns
Do you ship internationally?
Yes, we ship NRG Pouches worldwide to any valid address from our warehouse in Australia. International shipping times may vary depending on customs and local postal services, typically taking 5-8 business days. When your order ships, you'll receive a tracking number via email, which you can use to track your package through your country's postal service. Please note that international customers are responsible for any import duties, taxes, or fees that may apply upon delivery. ****
I need to change my address!
If you've just placed your order and realized the shipping address is incorrect, don't worry! Please contact us immediately at [insert contact email or phone number]. We'll do our best to update your address before your order ships. If your order has already been dispatched, we recommend reaching out to the carrier with your tracking information to see if they can reroute the package.
Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If you receive a defective or incorrect product, please contact us at [insert contact email] within 30 days of receiving your order, and we'll arrange a replacement or refund. For unopened products, we accept returns or exchanges within 30 days of delivery. Please note that we do not offer refunds for opened products unless they are defective.
How can I track my order?
After your order ships, we'll send you a shipment notification email with a tracking number. You can use this number to track your package on the carrier's website. If you have an account with us, you can also log in, view your order history, and track your shipments directly from your account dashboard.
How much is shipping?
Shipping costs vary based on your location and the size of your order. During checkout, you'll see all available shipping options and their costs before finalizing your purchase. We offer free shipping on orders over $100 within Australia and and alternative threshold for international customers.
How long will shipping take?
We aim to process and ship all orders within 1 business (next day dispatch). Delivery times depend on your location:
- Within Australia and New Zealand: Typically 1-4 business days
- International: Typically 5-8 business days, depending on customs and local postal services
Please note that these are estimated delivery times and may vary due to factors beyond our control.
Subscription
How do subscriptions work?
Our subscription service allows you to receive NRG Pouches automatically at a frequency that suits you—so you never run out of energy when you need it most, plus you will be eligible for a discount. Simply choose your favorite products, select how often you'd like to receive them (e.g., monthly, bi-monthly), and we'll handle the rest. You'll be charged for each shipment on the day it is sent out.
How can I cancel my subscription?
You can manage or cancel your subscription at any time by logging into your account on our website:
- Sign in to your account.
- Click on the "Manage Subscriptions" option.
- From there, you can pause, cancel, or modify your subscription details.
If you need any assistance, feel free to reach out to us at [insert contact email], and we'll be happy to help.
Unanswered Questions?
If you have unanswered questions, please feel free to email us at support@nrgpouches.com. Our team is always up for a chat!